Even though we provide a complete and fully professional level of care to your feline friend, unforseen illnesses can still occur. You will be required to provide us with contact details of yourself and a secondary contact whilst you are away, as well as your normal vet if your cat is not normally under the care of our veterinary clinic. Rest assured, should yourcat become unwell we will attempt to contact you or another authorised person in order to discuss any required treatment and associated costs. In the case where no contact is possible, we will treat your cat to a level deemed necessary by the attending veterinarian.
We are not able to take responsibility for any costs incurred from an illness that develops whilst boarding, or for any complications arising out of a pre-existing illness. It is the responsibility of the owner to pay all associated costs for any treatment at the time of departure.