Cattery Terms and Conditions

We are open 7 days a week, admission/discharge times are:

• Monday to Friday: 8:30am-6.00pm
• Saturday: 8:30am-2pm
• Sunday: 10am-2pm
• Public Holidays: Closed

To make a booking or an enquiry phone the clinic on 03 9596 4804 or email us 

Your cat needs to be up to date with vaccinations against Feline Enteritis and Feline Respiratory Disease (F3, F4 or F5) at the time of boarding. He/she needs to have been vaccinated within the last 12 months and the vaccination needs to be current during the whole of the boarding period. Presentation of a current vaccination certificate is also required on admission if the vaccination was not done at North Road Veterinary Centre. Do not hesitate to give us a call if you require clarification.

Cats are required to have been wormed within the last 3 months and to be flea free, so we can protect all our boarders. If your cat is not up to date, we can do this for you at a small cost on admission.

No deposit is required out of school holidays periods, but we do ask you to give us reasonable notice if you need to cancel a booking or change dates.

Non-refundable and non-transferable deposits may be required over the school holiday periods to enable us to manage the cattery efficiently, so we ask you to choose your dates carefully during these times. We will send you a deposit confirmation letter for school holiday bookings about 5 weeks prior to the start of a school holiday period. At this time you will be required to confirm your dates and pay a deposit amount of 50% of the boarding fee. The balance is payable on pick up from boarding. The final amount owed is according to the confirmed dates, we are unable to reduce costs for early pick up over school holiday periods.

NOTE:due to the COVID pandemic and the potential for unexpected cancellations we are currently not requesting deposits during these periods

We understand cats can be fussy and it is important that we feed your feline friend what he/she is accustomed to eating. We provide a wide range of high quality, dry food maintenance diets(Hills and Royal Canin - adult, kitten and senior diets), Whiskas canned food, and fresh meat. We also provide a range of Veterinary Prescription dry foods (Hills and Royal Canin-obesity, dental,intestinal and furball). If you require your cat to be fed an alternative food to these diets weare happy for you to provide this. There is no discount if you wish to supply a specific food; we do not charge extra forproviding the service of individualising feeding regimes for each cat.

Comfortable bedding is provided in our cattery. Fluffy rugs, cat cacoons, scratch poles, cat toys; we have them all! We do request and recommend for belongings not to be brought in, to avoid the risk of loss or damage.

Any required oral medication, short-term or long-term medication, can be professionally and efficiently administered by our nursing staff. A surcharge of $5/night applies.

Diabetic cats requiring insulin administration are in need of intensive monitoring and incur a higher surcharge injection fee of $20/night.

NOTE: our apologies, we are unfortunately unable to accept new clients with diabetic cats for boarding, due to our diabetic boarding numbers currently being at capacity.

Even though we provide a complete and fully professional level of care to your feline friend, unforseen illnesses can still occur. You will be required to provide us with contact details of yourself and a secondary contact whilst you are away, as well as your normal vet if your cat is not normally under the care of our veterinary clinic. Rest assured, should yourcat become unwell we will attempt to contact you or another authorised person in order to discuss any required treatment and associated costs. In the case where no contact is possible, we will treat your cat to a level deemed necessary by the attending veterinarian.

We are not able to take responsibility for any costs incurred from an illness that develops whilst boarding, or for any complications arising out of a pre-existing illness. It is the responsibility of the owner to pay all associated costs for any treatment at the time of departure.